Resume

MY EDUCATION
IATA
2014International Air Law

Grade: Distinction

ADRg
2014Civil & Commercial and Workplace Mediator

Full CMC accreditation. Member of the ADRg network of Mediators.

http://www.mediationservices.london

 

BPP London (Holborn)
2012-2014BPTC - Bar Professional Training Course

Overall grade: Very Competent (VC), with 3 x Outstanding (O) grades, including Advocacy and Employment Law.

OU & College of Law
207-2011LL.B (Hons)

Degree Classification: 2:1 (Honours)

MY WORK PROFILE
Civil & Commercial and Workplace Mediator
2012 - Presenthttp://www.mediationservices.london

 

Social Media Marketing for Lawyers www.anna-roffey.com

 

Branch Chair/Convenor (Cabin Crew)
2005 - PresentUnite the Union ~ British Airways PLC

Barrister. Social Media & Online Marketing Consultant for Lawyers.

My role is lead in all negotiations, collective bargaining/agreements for the LGW branch. I represent members at disciplinaries, grievances, absence and performance reviews. I am involved in preparation of member cases for tribunal and providing support to Unite legal team and counsel.

My role has involved the remodeling of workplace agreements in the wake of the financial crisis, culminating in a significant restructuring of the business during the airline’s fight for survival.

I have lead numerous negotiations, bringing about some of the most significant agreements on working practices, cabin crew terms and conditions, absence, welfare, and job security.

As industrial lead for the branch, I meet regularly with members of the BA Board for briefing on matters of commercial sensitivity and finance as well as long-term strategy decisions involving the fleet, investment and product development.

I was directly involved and appeared in the various cases brought by both Unite and British Airways PLC during the industrial dispute 2009-2011 (trials and injunctions) in the High Court and Court of Appeal.

I recently lead successful negotiations for the branch leading to settlement of the cabin crew holiday pay claim (following Williams v BA; SC). I have also been closely involved in notable settlements on behalf of individual members. I am also the lead Claimant in a complaint against the UK Government to the ILO and ECtHR: Roffey v UK relating to a breach of Art 11.

I hold seats on various committees within the workplace and Civil Air Transport sector: o Joint airlines Cabin Crew Advisory Committee o Secretary – Unite Aviation Council o National Sectional Panel (joint forum) o Employment Policy Committee (BA) o Health & Safety – Level 1, 2 and corporate Level 3 (BA) o Fleet and Business Review Groups (BA) o International Transport Federation (ITF) o European Transport Federation (ETF)

Cabin Manager (Cabin Crew)
1995 - PresentBritish Airways PLC

 

  • Onboard manager, operating on 777 and 737 aircraft
  • Operate both sAnna Roffey. Barrister. Social Media & Online Marketing Consultant for Lawyershort haul and long haul flights
  • Lead role and primary accountability for all cabin crew customer service and emergency procedures on-board

Key Responsibilities: 

Leadership: The duties within this element cover some 23 essential areas, including customer focus, resource management, managing change, self awareness, delegation, performance management and assessments, coaching and developing others, valuing others, business awareness and communication; Pre-Flight briefings, setting expectations & goals, managing crew conduct and ensuring company standards are adhered to.

Operational excellence: Good working relationships with Service Partners are key to this area in order to achieve and sustain safety, punctuality and efficiency whilst working as ‘One Team’. The completion of required in-flight documentation ensuring data is received in a timely manner to departments and external Service Providers.

Customer focus: Sustaining punctuality, efficiency and safety. Maximising in-flight customer feedback through capturing Customer Relations Hotmail forms and Executive Club Data.  Service recovery when issues arise that can turn a complaint into a compliment.  Exceeding customer expectations on a daily basis whilst championing exceptional customer service.

OTHER LAW RELATED ACTIVITY
2007 - 2014

Social Media for Lawyers, Anna Roffey

 

 

 

July 2014Marshalling. His Honour Judge David Hodge QC. Rolls Building, London.

July 2013Lamb Building. 2 weeks. Attended full criminal trial and client conferences. Note taking of witness evidence for Counsel’s later submissions.

June 20132 Bedford Row. 1 week. Attended various client cons and criminal hearings in Snaresbrook and Basildon Crown Courts:Assaults, Sex Offences, Road Traffic Offences.

October 2012Old Square Chambers. 1 week. Attended 4 day hearing at Central London ET with high profile client defending a race discrimination claim. I attended and assisted at Chambers Seminar evening event.

May 2007187 Fleet Street Chambers. 1 Week. – Attended various hearings including a short criminal trial, PCMH hearings at Snaresbrook Crown Court and an appeal at CA Criminal Division.

January 2007Tooks Chambers. 4 weeks. Attended court (the Old Bailey) during a long running Terrorist trial.

2012 - Present

student probono

 

 

 

 

Lincolns Inn logo

 

 

 

Lincoln’s Inn Advocacy Training

November 2013 – 3 day the Inn Advocacy Weekend – Highgate House, Northampton.

June 2013 – Inn Advocacy workshop. 1 Day.

I am a Member of the Lincoln’s Inn Debating Club and was elected for Semi-Final team in June 2012.

 

FRU logo

 

 

 

 

FRU ratified employment tribunal and social security representative 2012 – present

 

bpp logo

 

 

 

 

Tribunal friends & Mediation Friends – I am part of and support a Pro-bono project set up by BPP law students, attending and supporting unrepresented individuals through employment and immigration tribunals.

 

ATC logo

 

 

 

 

 

I have been a volunteer as witness and counsel for the Advocacy Training Council, London, since 2013.

 

OULA logo

 

 

 

 

I held the position of General Secretary of the Open University Law Society from 2012 – 2013. The role included promoting the interests of the OULS, appointing and monitoring of roles within the Committee; arranging and attending committee meetings and taking accurate records of decisions taken. Financial signatory.

MY SKILLS
BPTC Grades
Criminal Litigation & Sentencing
83%
Public Law & Judicial Review
78%
Employment Law
86%
Advocacy
86%
Key Competency Areas
Aviation/Air Law
95%
Mediation & ADR
99%
Employment, Industrial Relations/TU Law
99%
Online & Digital Marketing
Social Media Marketing
98%
SEO
90%
Online Lead Generation
97%
MY CV
Download my CV
img